FAQ



Questions about Opinion Miles Club

  • How do I become a member?

    It's very easy. Simply fill in your details on our sign-up page. We'll send you a link to the application form so you are able to confirm your membership. If you are 14 or younger, ask your parent or guardian to apply on your behalf and become a member and you can take part in the surveys via them.

  • Can I join if I live outside Australia?

    No, unfortunately membership of this online panel is open only to Australian residents.

Questions about Surveys

  • Why are surveys conducted?

    Businesses, governments, public bodies and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what citizens and consumers think, the easier it is for them to improve and adapt what they supply.

  • How often am I going to be asked to complete surveys?

    We are regularly sending out survey invitations, but cannot say who or when any member will receive invitations as each of our surveys is customised and based around the research goals for each individual client. Depending on your profile, we may ask you to complete surveys more or less often than once per month. For this reason, we ask you to keep your profile as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.

  • How long does an average survey take to complete?

    The number of questions vary from one survey to another. We try to keep surveys as enjoyable as possible, although we have to make sure the results are meaningful. In general the survey lengths range from 10 to 40 minutes. Generally speaking, the longer the survey the more points it should offer. From time to time we run special projects for clients where the survey might be one or two hours and these are rewarded at a much higher level.

  • Can you post the surveys to me, or phone me?

    Unfortunately there is no other way to take part in these online surveys, you need to complete them over the Internet.

Questions about Privacy

  • If I become a member of Opinion Miles Club, will I receive emails advertising other products and services?

    No. We do not sell or give away the contact details of our members and we carry no advertising on the site. We will never try to sell you a product or service, and companies who use our services have no direct access to your details.

  • Who can I talk to if I have any Privacy concerns?

    A link to our Privacy Policy is available at the bottom of most pages on the Opinion Miles Club website including this page. Please review our Privacy Policy for contact information.

  • Why did I get an email with a link to join Opinion Miles Club if I didn't apply myself?

    It is possible that someone made a typing error and accidentally submitted your email address while asking to become a member of Opinion Miles Club. It's also possible that someone has used your email address without your permission. If you don't want to join, simply ignore the email and the reminder that will be sent. Your details will not be included on our members' list and you will not be contacted again. If you keep receiving emails you can click on the Contact Us link within every email for further assistance.

  • Why do you need my personal information?

    Generally, personal information is used: (i) to communicate with you regarding Opinion Miles Club membership and survey participation; (ii) to tailor survey opportunities to you; (iii) to comply with legal obligations, including, without limitation, complying with taxation requirements; (iv) to administer and manage our incentive programs and fulfill your requests for incentives; and (v) to update our records.

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Or call us at 1-800-601-253